1. When should I expect my order?
Standard Delivery
Order usually arrives within 7-10 business days (for in-stock items only).
You may receive several shipments to complete the fulfillment of your order.
2. When will I be receiving my credit?
Shipping and handling charges are not refundable.
A credit will be issued as soon as we receive and process your return.
Please allow up to two billing cycles for a refund to appear on your credit card statement.
3. How do I return an item?
Warranty and Returns
Most Products include a 10-day money-back guarantee. Please see the manufacturer's warranties listed below or call
microtechpos.com for warranty information. Items returned must first be issued a Return Merchandise Authorization
(RMA) number. Returns will not be accepted without a valid RMA number issued by us. RMA numbers are only issued upon
our approval to return the item. RMA numbers are issued within 10 days of sale. RMA numbers are valid for 15 days
only. Please allow up to two billing cycles for a refund to appear on your credit card statement. NO RETURNS on
special order or discontinued items. Replacement of equal value may be made available for defect special order or
discontinued merchandise.
4. How do I support Credit Card Authorizations?
MICROTECHPOS.COM sells ICVerify, PC Charge to support credit card authorization at the point of sale.
5. My Barcode Scanner doesn't seem to work properly. Why?
Many Barcode Scanners require an initial configuration setup prior to using. You must be certain that the Barcode
Scanner supports the barcode that you are using and that the scanner uses an ASCII 09 suffix termination. Please refer
to the documentation provided by your Barcode Scanner for further assistance.
6. My Electronic Cash Drawer doesn't seem to automatically open. Why?
Electronic cash drawers open based on a special ASCII character or sequence of characters sent along with a printed
receipt. However, if your cash drawer requires more ASCII characters or a different ASCII character... please call the
manufacturer of the cash drawer for more information.
7. My magnetic card reader doesn't seem to properly read the credit card. Why?
Either your card reader settings are incorrect, you are swiping the credit card at the wrong place in your software
program, or the credit card you are using is worn out or badly scratched. You must also be certain that you are using
a keyboard interface Magnetic card reader. To test your card reader open word pad or notepad and swipe the card, it
should display the information from the card to the screen.
8. My Pole Display doesn't seem to be working properly. Why?
You must be certain that all serial port settings match that of the pole display. Com port, baud rate, data bits, stop
bits and parity are all critical settings for properly communicating via a serial connection.
9. Why can't I get my Pole Display to work correctly over a remote computer session?
Most Pole displays operate via a serial connection to the computer. Unfortunately, most remote communication programs
(i.e. pcAnywhere, Citrix, MS Terminal Server, etc.) do not allow redirection of serial port devices.
